Privacy Policy

1. Introduction

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data while using CallSign App, including call-related features. Our application uses CallKit (Apple’s native calling framework) to provide a seamless calling interface experience for incoming and outgoing calls within the app.

2. Data Collection

We may collect the following types of data:

Personal Details:

  • Name (provided by the user for display purposes)
  • Email address (used for account identification and communication)
  • Phone number (used to verify identity and facilitate call functionalities)

Usage Data:

  • Tickets (e.g., service requests and session logs)
  • Device information (e.g., device type, operating system, and app version)
  • Recharges and payment transaction history
  • Application-generated Caller ID: A unique identifier used to manage incoming calls within the app

3. Data Usage

Your data is used to:

  • Improve the interpreting services
  • Enhance app functionality and performance
  • Route incoming calls and display caller details via the native call screen (CallKit UI)
  • Maintain call logs and user records for support and troubleshooting
  • Prevent abuse or misuse of the calling feature
  • Communicate updates, offers, or promotions relevant to our services

4. Data Confidentiality

  • We do not record or store videos of the online interpreting sessions. However, videos may be temporarily recorded during the session for service functionality and are automatically deleted thereafter.
  • Be aware that the opposing party (anyone on the other side of the call) may have the ability to record the conversation, for which CallSign holds no liability.
  • Our ISL interpreters are fully committed to maintaining confidentiality and adhere to a strict non-disclosure MOU issued by India Signing Hands Private Limited.
  • We may share your data with authorities to comply with legal requirements or respond to lawful requests.

5. Data Protection

  • We use industry-standard encryption protocols and robust security measures to safeguard your data from unauthorized access, loss, or misuse.
  • Caller ID information is internal to the app and does not expose any personal phone number unless explicitly agreed to by the user.

6. Retention Policy

  • Your data is retained only as long as necessary to provide our services or comply with applicable legal obligations.

7. Third-Party Links

  • The app may contain links to external websites or services. We are not responsible for their privacy practices or content.

8. User Consent

By using the calling and interpreting features of our app, you agree to the collection and processing of the above data solely for the purpose of delivering and improving services.

You may revoke your consent or request data deletion at any time by contacting our support team.

9. Updates to Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Continued use of the app indicates acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to revoke consent or request data deletion, please contact our Human Resource department at: hrd@indiasigninghands.com